![]() If the response is helpful, please click "Accept Answer" and upvote it. So, how did you get "Download Pictures" options? Did you make any custom modification to your Outlook like add-ins or something else? Please provide me with more information about that such as screenshots of "Download Pictures" and Blank issues.Īny update about this issue, please feel free to post back. I'm afraid that the key of your issue might be related to the "Download Pictures". However, all of what I could found is the "Save as Picture" options like above and there was no "Download Pictures" when right clicking on the picture.īesides, considering that you have already tried many workarounds such as Full Online Repair and other suggestions I mentioned. There was not "Download Pictures".ĭuring the past few days, I have tried to conduct tests with many separate Outlook 2016 clients, using Outlook 2016 to receive emails with images both in message body and email attachments. When an email arrives with Pictures, right clicking on the picture, and left clicking on Download Pictures results in the entire email going blank. There could be some add-ins in your Outlook client that might cause similar issues, so it is suggested to start your Outlook in safe mode (Press Win + R, type “outlook /safe”, press Enter.) and see if the issue continues.īesides, a corrupted profile can lead this issue, so please try creating and using a new Outlook profile via Control Panel > Mail > Show profile and see if it works.ĭo all these issues only happen to this specific user you mentioned? Please check if all other users who are the same working environment can work fine when Download Pictures in the same way. Please try to check the "Disable hardware graphics acceleration" via File > Options > Advanced > Display and restart your Outlook to see if the issue has any difference. From the perspective of the Outlook client, hardware graphics acceleration may cause display issues. 1001) but seems could not be able to reproduce your issue. ![]() To do so, follow below steps: Simply open the Run dialog box by pressing. I tested a lot about your issue in my environment(Outlook 2016. Restarting Outlook in safe mode may also resolve the body of email or text missing issue. To conduct further researches on your issue, please check if there is anything in common each time the issue happens, such as specific image format or other factors. If you are using Office 365 (the online version) you will notice an icon in the bottom right corner of your email that looks like a blank sheet with a blue. The other weird thing is if he tries to Print the email, the preview shows everything The whole message body shows up in the print preview. On emails where the entire body is blank, the Preview Pane will still show the first line of text. Microsoft has published a Preliminary Post Incident Report on last weeks events which broke Outlook on Windows for millions of users, making emails impossible to view or create. It does not occur with all emails, but does with about 20% of them. Hes using the preview pane, which displays the first line of emails. If so, will these disappeared contents still go back if you restart your Outlook client and check this email again? ![]() Does the "Download Pictures" you mentioned here mean like below? ![]()
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